Watch your mouth
Customer service in Dubai can be quite bad. People blatantly lie and nod saying yes, it will happen when they know there is no such chance. It's considered very bad form for anyone to actually challenge the staff and even more so to swear at them. The poor Yank below found out the hard way. From www.7days.ae
"A fed up Dubai resident who lost his temper and swore at customer service staff has been jailed for a month. LL, 31, visited Emaar’s customer service department in February to complain that, according to him, work on his apartment in The Greens had not been done as promised.
But when his complaints got him nowhere, he swore at the woman serving him, the Dubai Court of First Instance heard.
A witness told the court that the American also made offensive hand gestures to the 26-year-old woman. The angry customer unleashed a torrent of four letter insults at the woman, who was too embarrassed to say the words out loud, and wrote them down for the judge.
“He was coming to complain, and then he started saying bad things to me,” she said. “I tried to calm him down and I told him that I would fetch my boss.” LL was jailed for a month and fined dhs5,000. An Emaar security officer was also fined dhs5,000 for swearing back at the angry customer, a verdict that Emaar is appealing. The company said that while the case is still with the courts, they did not want to comment in detail but said that: “Aggressive customers are not the norm for Emaar and there is no special policy to handle them.”
Emaar added that the vast majority of its 13,000 homeowners are satisfied, but said that the company is “open to genuine grievances, if any, of our customers.” “We have proper systems in place to ensure that our homeowners and tenants enjoy the best of amenities and conveniences.”
Robert Keay, managing director of Ethos, a customer service consultancy, told 7DAYS that while he found swearing unacceptable, he understood how frustrating poor customer service can be.“I’ve witnessed several incidents when customers in Dubai lost their cool when problems were not solved for a very long time.
“It happens every single day all over the world when people feel frustrated and lose the ability to think about the consequences of their actions,” he added. All in all Keay believes customer service in Dubai is still much better than any other GCC country".
"A fed up Dubai resident who lost his temper and swore at customer service staff has been jailed for a month. LL, 31, visited Emaar’s customer service department in February to complain that, according to him, work on his apartment in The Greens had not been done as promised.
But when his complaints got him nowhere, he swore at the woman serving him, the Dubai Court of First Instance heard.
A witness told the court that the American also made offensive hand gestures to the 26-year-old woman. The angry customer unleashed a torrent of four letter insults at the woman, who was too embarrassed to say the words out loud, and wrote them down for the judge.
“He was coming to complain, and then he started saying bad things to me,” she said. “I tried to calm him down and I told him that I would fetch my boss.” LL was jailed for a month and fined dhs5,000. An Emaar security officer was also fined dhs5,000 for swearing back at the angry customer, a verdict that Emaar is appealing. The company said that while the case is still with the courts, they did not want to comment in detail but said that: “Aggressive customers are not the norm for Emaar and there is no special policy to handle them.”
Emaar added that the vast majority of its 13,000 homeowners are satisfied, but said that the company is “open to genuine grievances, if any, of our customers.” “We have proper systems in place to ensure that our homeowners and tenants enjoy the best of amenities and conveniences.”
Robert Keay, managing director of Ethos, a customer service consultancy, told 7DAYS that while he found swearing unacceptable, he understood how frustrating poor customer service can be.“I’ve witnessed several incidents when customers in Dubai lost their cool when problems were not solved for a very long time.
“It happens every single day all over the world when people feel frustrated and lose the ability to think about the consequences of their actions,” he added. All in all Keay believes customer service in Dubai is still much better than any other GCC country".
posted by kookie at
3:18 am
1 Comments:
these latest tidings about being locked up for drinking and swearing give me cause for concern about my travel plans.
speaking of which, i'm going to look at other companies as the current one is dragging it's feet.
i even saw a (free) financial adviser who said that i should come over.
send me an email and let me know how you're going.
london soon?
By
Drue, at 11:48 am
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